Exchanges / Refunds / Replacements
If you are within the 30 day return period, we offer you 3 options:
- Exchange your item for a different size/color.
Exchanges are only available for size and/or color of the same style. The exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
- Refund details and vouchers
By default, the reimbursement method is credit.
If you wish to receive a refund on the payment method used during your purchase, you must notify us on the returns form.
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur a restocking fee.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be re-issued and are non-refundable.
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Replacement of an incorrect or defective item. We are truly sorry! Please email us at contact@Bricolo-Pro.com with the following details:
- Your order number
- The description of the problem (e.g. wrong/defective item)
- A photo or video
How long does it take to get a refund?
Typically, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How do I return an item?
- Each return request must be accompanied by a form return.
- Please complete this form as precisely as possible and send your item accompanied by this form to the return address which we will communicate to you by email.
- For any questions or concerns, email us at contact@Bricolo-Pro.com
Late or missing refunds:
- Check your bank account
- Contact your banking institution
- Processing time usually takes 3-5 business days
If you have done all of this and still have not received your refund, please contact us at contact@Bricolo-Pro.com
Return costs:
The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit, it will be for the amount you paid. If you have notified that you want a refund, you will receive exactly what you paid for the product ordered.
If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are shipping items worth more than €50, we strongly suggest that you send the product back to us with a tracking number.
